WordPress Plugin Refund Policy

1. Scope

This policy applies only to one-time purchases of Drecha WordPress plugins sold through drecha.com and processed by Paddle as Merchant of Record. It does not describe subscriptions, hosted SaaS features, account credit, or prepaid balances.

2. Refund window

You may submit a full refund request within 14 days after a completed plugin purchase. A request must relate to the original order and may be refused where the payment has already been refunded, disputed, charged back, obtained fraudulently, or falls outside mandatory or published eligibility rules.

Mandatory consumer rights that apply to you are not limited by this policy.

3. Immediate license revocation

Submitting a refund request immediately revokes the license connected to that order. Revocation happens in Drecha before Paddle finishes reviewing or returning the payment. The license can no longer be activated, validated, used to obtain updates, or used to create protected downloads.

Drecha plugins periodically validate the license key and activated website domain against our licensing service. From the moment the request is submitted, the service returns the license as invalid. A site that is temporarily offline may only reflect that change when it next contacts the licensing service.

4. How the refund is processed

The request is sent to Paddle for a full refund to the original payment method. Paddle may approve it automatically or place it in a pending review state. Bank and payment-provider processing times may apply after approval.

License revocation is not reversed merely because Paddle is still processing the request. If Paddle rejects a request or an operational error occurs, open a support ticket so we can review the order and license status.

5. Requesting a refund

Open the private order link supplied after purchase and use Request refund and revoke license. You must acknowledge the immediate revocation before submitting. If you no longer have the order link, open a support ticket from the purchase email address and include the order or Paddle transaction reference.

6. Effect on your website

Revocation does not remotely delete WordPress content. Features that require a valid Drecha license may stop operating when the plugin receives an invalid validation response. You remain responsible for backups and for choosing whether to deactivate and remove the plugin.